Privacy policy

Effective from 8 November 2026

What data we process

• Contact details: your e-mail address and your name, if you give it.
• Song content: your description, the recipient's name and what you write about them, the chosen style, and the generated lyrics and audio.
• Orders and payments: order contents, amount, status and codes used. Card and bank details are processed by the payment provider Paysera LT, UAB; we never see them.
• Login: an encrypted fingerprint of the one-time code and its expiry time.
• Technical data: IP address, browser type, time and error logs, for security and to keep the site running.
• Communication: your e-mails and messages to us.
• E-mail addresses of song recipients (if you send the song by e-mail) and recipients' thank-you messages and reminder or code requests.

Why and on what legal basis

• Creating and delivering the song, fulfilling the order, login and support — performance of a contract (GDPR Art. 6(1)(b)).
• Accounting and taxes — legal obligation (Art. 6(1)(c)).
• Security, preventing fraud and prohibited content, aggregated statistics to improve the service — our legitimate interests (Art. 6(1)(f)).
• Occasion reminders and offers by e-mail — only with your consent (Art. 6(1)(a)). You can withdraw it in any e-mail or by writing to us.

Data about the song recipient

For a song you give another person's name and a few details about them. Only write what you would be happy to say to them in a greeting, and do not include sensitive data (health, religion, political views, etc.). The recipient has the same rights as the customer, for example to ask for the song to be deleted.

Recipients' e-mail addresses

• If you send the song by e-mail, we use the recipient's address only to deliver the song and to resend it at your request or at the scheduled time. The recipient is not our customer, so we only send them marketing if they agree to it themselves and confirm their address (double opt-in).
• We keep the address for as long as the song is kept, or until the recipient asks us to delete it. We do not upload recipients' addresses to advertising platforms.
• Every e-mail with offers contains a one-click "Unsubscribe" link.

Unsold songs and Trili radio

If a song preview is not bought within 30 days, the song is not deleted but moved to an archive. Before anything is made public, it is checked by a privacy filter: only songs that contain just a first name (no surname) and general details may be played anonymously on Trili radio and on our pages. Songs with specific details, about children or on sensitive topics are never shown anywhere. The radio has no link to the song page, no downloads and no customer data. On the preview screen you can opt out ("No, thanks"), and anyone can ask for a song to be removed — using the "Report / remove" button on the radio or by writing to [email protected]. A song that has been bought is removed from the radio straight away.

Artificial intelligence

The lyrics, music and voice are created by artificial intelligence services provided to us by external technology companies acting as data processors. We send them only what is needed for the song: the description, the recipient's name, the style and the lyrics. We do not send them your e-mail, payment data or IP address. Under the commercial terms of these services, they do not use our data to train their models. We do not make decisions with legal effects solely by automated means. We automatically check whether a description is offensive; if it is, we ask you to rewrite it.

Who we share data with

• Our server and database host (in the European Union).
• A file storage and delivery service (audio files, share pages).
• Artificial intelligence service providers (song content only, see above).
• The payment provider Paysera LT, UAB.
• The e-mail service we use to send messages.
• Our accountant and public authorities where required by law.

We do not sell data and do not use it for advertising tracking.

Transfers outside the EU

Some service providers (for example artificial intelligence and network services) may also process data outside the European Economic Area, including in the USA. In such cases, transfers are based on a European Commission adequacy decision (for example the EU–US Data Privacy Framework) or the European Commission's standard contractual clauses. You can request more information at [email protected].

How long we keep data

• Songs (audio and lyrics) and their pages: for as long as Trili operates, or until you delete the song. Unsold previews are moved to an archive after 30 days (see above).
• Input data (your description and how artificial intelligence interpreted it): 12 months, then anonymised.
• Recipients' e-mail addresses: for as long as the song is kept, or until the person asks for deletion.
• Account data (e-mail): while the account is active; deleted at your request.
• Accounting records (orders, payments, invoices): as long as Latvian law requires (usually 5 years).
• Login codes: 1 day. Technical logs: 30 days.
• Blocked requests (text, reason, e-mail, IP address, device): 90 days for security and abuse prevention; violations involving minors — up to 12 months. Only the Trili administrator can see them.
• Marketing consent: until you withdraw it.

Your rights

You can request access to your data, rectification, erasure, restriction of processing and data portability, object to processing based on legitimate interests, and withdraw consent at any time. Write to [email protected] from the e-mail address linked to your order. We will reply within one month at the latest.

Complaints

If you believe your rights have been infringed, please contact us first. You also have the right to lodge a complaint with the Latvian Data State Inspectorate (www.dvi.gov.lv) or the data protection authority of your country of residence.

Age

Trili is not intended for children under 16. If we learn that we have received data from a younger child without their parents' knowledge, we will delete it.

Cookies

We only use cookies necessary for the site to work and no tracking tools (not Google, not Meta, nor any others). See the cookie policy (link at the bottom of the page) for details.

Changes

If this policy changes significantly, we will announce it on the site and, if you have an account, by e-mail. The current version is always on this page.