Terms of use

Effective from 8 November 2026

The service

Based on your description, Trili uses artificial intelligence to create a personalised greeting song: lyrics, an audio recording (MP3) and a share page. Before buying, you listen to a preview of your song for free.

How songs are made

• The lyrics and music are created with artificial intelligence tools based on your description. Trili does not write or sing the songs itself — each time a new, unique work is created.
• A finished song cannot be edited (changing one word, the voice or the tempo) — only a new version can be created. Up to 3 new versions of each paid song are free. We keep all versions, and you can choose any of them.
• The result may differ from what you expect: pronunciation, how words are sung, length (usually 1.5–2 minutes) and style may vary slightly. We check every song automatically and recreate it if needed, but we cannot guarantee that it will fully match your expectations.
• Audio files contain an invisible digital watermark confirming that the content was created by artificial intelligence. We also state this in text on the song page and in the file description. A song may not be presented as made by a human or as performed by a real person (for example a celebrity).

Prices, packages and payment

• Prices in euros are shown on the "Pricing" page and before payment; they are final prices (Mobinet SIA is not registered for VAT). You can buy one song or a package (5, 10, 25, 50 or 100 songs).
• After payment, songs (credits) are added to your e-mail: 1 credit = 1 new song with a preview, the full song, a song page, MP3 and up to 3 new versions. Credits are valid for 24 months from the date of purchase; the balance and expiry date are shown in your account. There is no subscription and nothing renews automatically.
• No registration is needed: an e-mail address is enough. The contract is concluded when payment succeeds; we send a confirmation and receipt to your e-mail.
• Payments are processed by Paysera LT, UAB. Trili does not see or store card or bank details. An invoice is available automatically right after payment; when buying for a company, you can enter its name and registration number when paying.
• Discount codes are applied before payment; one code per purchase. Codes are valid for the stated period and number of uses, cannot be exchanged for money and may be cancelled in case of abuse.

Right of withdrawal and refunds

• You can get a refund for unused package songs within 14 days of purchase by writing to [email protected]. We refund to the account you paid from.
• A created (opened) song is digital content that we deliver immediately. Before payment, you expressly agree to immediate performance and acknowledge that you therefore lose the 14-day right of withdrawal for a created song (Latvian Cabinet Regulation No. 255 on distance contracts, EU Directive 2011/83/EU). We also confirm this consent in the receipt e-mail.
• If a paid song cannot be created, the credit is returned to you automatically. If we could not create the song within 24 hours of a direct payment, we refund the money.
• If the song does not conform to the contract (for example, it cannot be played or differs significantly from the approved lyrics), you have your statutory rights: write to [email protected] and we will fix it, create it again or refund the money.

Permitted and prohibited content

A song can be heartfelt, funny, teasing or sharp — humour, mockery and profanity are allowed, and you can write about public figures and heavy topics. It is prohibited to request or distribute songs that:

• contain hatred or discrimination against a group of people based on nationality, race, religion, gender, sexual orientation, disability, age or any other characteristic;
• contain sexual or pornographic content; any sexual content involving minors is strictly prohibited, and we reserve the right to report it to the authorities;
• contain real threats against a specific person or urge a specific person to harm themselves;
• imitate the voice of a specific artist, use the lyrics or melody of an existing song or otherwise infringe third-party copyright;
• contain fraud, impersonation or spam;
• try to bypass the safety filters of us or our artificial intelligence service providers, change the artificial intelligence instructions or obtain system instructions.

Checks and your responsibility

• We automatically check every request, and blocked requests are reviewed by a person. We refuse prohibited requests; in case of repeated violations, we may block access temporarily or permanently without refunding songs already created.
• Our artificial intelligence service providers have their own safety rules. That is why the artificial intelligence may sometimes refuse to write or sing even permitted lyrics (for example, with profanity or about public figures). In such cases, you are not charged.
• You are responsible for the content of the song and how it is distributed. A song about a real person must not contain false, defamatory statements presented as facts. You confirm that you have the right to use the name of the person mentioned in the song and the information about them. Do not give us sensitive data about other people (health, religion, political views, etc.).

Rights to the song

• After payment, you receive a non-exclusive, perpetual right to listen to, download, give as a gift, post on social media and use the song for personal and non-commercial purposes (family, friends, colleagues, events). Companies may give songs to their employees and clients as personal greetings.
• Commercial use (advertising, sales, monetised videos, radio) is not allowed without a separate agreement. Business enquiries: [email protected].
• Because the content is created by artificial intelligence, we do not guarantee that a song is unique or protected by copyright; similar songs may be created for other users.
• After 30 days, we may play unsold songs (previews) anonymously on Trili radio and use them as examples on our pages and in advertising, provided they have passed the privacy filter (first name only, no surname, and general details; no songs about children and no sensitive topics). On the preview screen you can opt out of this ("No, thanks"), and at any time you can ask for the song to be removed by writing to [email protected]. A paid song is only added to the radio by the buyer.

Data processing

• Your description and the lyrics are sent to artificial intelligence service providers for processing under their commercial terms, which do not provide for using your data to train models. Payments are processed by Paysera LT, UAB. Finished files are stored in the European Union.
• We keep the song and its page for as long as Trili operates. You can delete it at any time. We anonymise input data (the description) after 12 months. Download the MP3 — it is your copy to keep forever. See the privacy policy for details.
• If a request is blocked (because of our content rules or an artificial intelligence service provider's filter), we keep its text, the reason and technical data (e-mail, IP address, device) for 90 days for security and abuse prevention, and only the Trili administrator can see them. For violations involving minors — up to 12 months.

Liability

We provide the service with care but cannot guarantee that it will always be available without interruption. Our liability for a given order does not exceed the amount paid for it, except where the law does not allow liability to be limited. These terms do not limit consumer rights provided by law.

Complaints and disputes

Send complaints to [email protected]. We will reply within 15 days at the latest. If we cannot reach an agreement, you can contact the Latvian Consumer Rights Protection Centre (www.ptac.gov.lv), including its Consumer Dispute Resolution Committee. For cross-border disputes, the European Consumer Centre Latvia (www.ecc.lv) can help. Latvian law applies; this does not deprive consumers of the protection of mandatory rules of their country of residence.

Changes

We may change these terms. Each purchase is governed by the terms in force at the time of payment.